(RFP) #HOST-93-2025

Link to RFP

Pre-Bid Zoom Meeting Passcode- 058790

Pre-Bid Zoom Recording Passcode- 39!=CDiF

Pre-Bid Slide Deck

Q&A Addendum

 

Schedule of Events:

•RFP Issued –June 24th, 2025, at 10:00 AM MST

•Virtual Pre-Proposal Meeting – July 1st, 2025, at 10:30 AM MST

•Deadline to Submit Additional Questions – July 7th, 2025, at 5:00 PM MST

•Response to Written Questions/Addendum – July 10th, 2025, at 5:00 PM MST

•Proposal Due Date – July 30th, 2025, at 5:00 PM MST

•Evaluation Period – August 4th-13th, (Tentative)

•Anticipated Award Date – August 19th, 2025 (Tentative)

RFP Background Vision and Purpose

HOST invites proposals from qualified partners to complete the scope of work

outlined in this RFP. Proposals should address the specific area or areas of work

mentioned in the RFP. Proposers are welcome to apply for at least one of the

areas of work but may apply for just one. Proposals must clearly demonstrate the

applicant's capacity to meet all project requirements independently. Evaluation

will be based exclusively on the specified criteria, and all work must be carried

out by the applicant.

The Department of Housing Stability (HOST) builds a healthy, housed, and

connected Denver. HOST invests resources, creates policy, and partners with

organizations to quickly resolve homelessness, and to connect people to

affordable housing opportunities.

HOST formed Housing Central Command to rapidly respond to experiences of

homelessness and to ensure greatest utilization of available housing resources.

Housing Central Command (HCC) is a crisis response model that uses an

emergency management staffing and communication structure to accelerate the

rehousing process with people experiencing homelessness (PEH). The goal of

HCC is to maximize all available resources and connect PEH to ongoing stability.

This procurement serves to accomplish the Homelessness Resolution goals by:

•  Addressing unsheltered homelessness
• Increasing program outcomes into stable/permanent housing after program completion

This procurement is intended to support people experiencing literal

homelessness (per HUD definition) and addresses unsheltered homelessness

specifically. Referrals through HCC will be determined and directed by HOST

and will be based on community need.

Housing efforts contracted through this procurement will be guided by Critical

Time Intervention (CTI) principles. CTI is a time-limited, evidence-based practice

that provides intensive case management support through the transition from

moving from shelter to housing. It facilitates community integration and

continuity of care by ensuring households have enduring ties to their community

and support systems to maintain stability when support ends. Once housed,

households will receive up to 12 months of financial assistance and supportive

services.

In order to maximize the resources available and best leverage the skills of the

providers, HCC splits case management into two pillars for this RFP:

•  Navigation Case Management (NCM)
• Stabilization Case Management (SCM)

HCC also splits out the responsibility of the unit acquisition team and rent payment into

two separate programmatic pillars.

Navigation overview:

•  Mission: To assist clients with locating, applying to, and moving into a housing unit
• Timeframe: approximately 30 days of intervention per household – with an NCM having no more than 10 households on their caseload at any time.
•  Location: Mobile – NCMs must be able to meet clients where they are, it is crucial that NCMs have vehicles available, and the ability to transport clients.
•  Key responsibilities include:

            o Vital document acquisition

            o Supporting client housing search regardless of housing barriers

            o Housing search, including completion and submission of applications and associated fees

            o lease signing

            o Program enrollment and documentation in HMIS ensuring client has all that they need for a successful        move from shelter into housing including but not limited to furniture, food access, transportation access etc.

            o Regular/daily meetings led by HOST HCC Team

• Financial Responsibilities: Ability to pay for Client Support costs on the same day
•  Coordination Requirements:

          o Coordination with SCM team to ensure there is no service gap for the client once they are in housing.

          o Coordination with Unit Acquisition team to identify appropriate housing resources for each client.

          o Coordination with site-based staff to ensure coordination of care and to reduce confusion for client.

          o Organization of furniture delivery to new apartment

          o Coordination of movers, junk removal etc. where applicable.

Stabilization overview:

• Mission: To utilize Critical Time Intervention methods to support clients into ongoing stability beyond the period of subsidized rental assistance and case management.
• Timeframe: Up to an average of 12 months of intervention per household – with an SCM having no more than 18-36 households on their caseload at any time, with a target of 20 households per SCM.
•  Location: Mobile – SCMs must be able to meet clients where they are, it is crucial that NCMs have vehicles available, and the ability to transport clients.
• Key responsibilities include:

          o Addressing immediate client needs; food access, transportation,

          o Supporting the navigation of:

              - income and employment,

               -community connection,

               - mental and physical health, etc.,

          o identify an exit plan and work with clients to outline goals and action steps necessary for client to successfully transition from program at end of rental assistance,

         o resolve conflicts and address concerns with landlords/clients to maintain positive relationships and prevent housing instability.

• Financial Responsibilities: Ability to pay for Client Support Costs on the same day– SCMs must have access to a p-card to purchase items to meet the needs of the client.
• Coordination Requirements:

          o Work with NCM to bridge care coordination as client transitions into housing.

          o Work with Unit Acquisition team to support property partner concerns/conflicts.

Unit Acquisition Overview:

• Mission: To collaborate with property owners within the Metro Denver area to remove barriers and increase housing access for individuals experiencing homelessness.
• Timeframe: Ongoing
•  Location: Metro Denver Area
•  Key Responsibilities include:

          o Engage, recruit and retain property partners

          o New property partner unit acquisition

          o Create and provide access to a unit inventory for Navigation Team to use

          o In collaboration with SCMs triage property partner needs post move in

Rent Payor Overview:

•  Mission: To ensure property partners are paid rent/utilities in a timely manner
•  Timeframe: Up to 12 months of rental payment
• Key Responsibilities include:

         o Paying rent directly to property partners

         o Paying utility fees on client’s behalf

         o Paying security deposit on client’s behalf

Requirements

  1. Budget

HOST encourages providers to submit a budget which reflects the operational

needs of the program. The program needs should include the following:

• Staffing estimates for Navigation Case Management for 450 households at a 10:1 ratio of HH to staff for a 30-day period.
• Staffing estimates Stabilization Case Management for 450 households at a 20:1 ratio of HH to staff for a minimum of 12 months
• Client Support Funds averaging, please include an average per HH calculation
• Client transport/ program vehicles for meeting client needs – moving, transport to appointments, transport to client’s residence – shelter/housing.

Subsequent budget periods are subject to the availability of funds, program

authority, satisfactory performance, and compliance with the terms and

conditions of the award.

HOST encourages providers to submit a budget with reflects the

operational needs of the program.

2. Minimum Qualifications

Proposals should reflect experience in providing case management, supportive

services, and direct financial assistance as it relates directly to housing

navigation, sustaining stable housing, and timely rent/utility payments. Proposers

must have experience serving populations experiencing literal homelessness and

should demonstrate experience in navigating situations where clients may have

high barriers to obtaining housing.

Proposals must demonstrate expertise in successful Rapid-Rehousing (RRH)

administration and should detail experience in the use of the CTI model.

Proposals should detail community connections the proposer plans to leverage in

order to create a successful program.

Proposals must demonstrate a robust knowledge of data collection through

HMIS. Proposers should also highlight where they have used evidence-based

practices in their past/existing programs.

Additional requirements include:

•  Ability to make same day purchases or payments for several clients, preferably with the use of a credit card or payment card
• Access to vehicles for staff needing to travel to multiple shelter sites and/or housing locations throughout the Denver Metro area, including the ability to transport clients (i.e., unit viewings, appointments, etc.). Insurance requirements will apply.
• Ability to work closely with and under direct guidance of HOST staff to carry out HCC functions
• Strong commitment and fidelity to Rapid Rehousing using Critical Time Intervention framework
• Maintain at least 90% staffing levels at all times
•  Ability to carry out contracted tasks beginning January 2026

Pre-Proposal Meeting

A pre-proposal conference will be conducted the date and time listed in the Schedule on the front page of this RFP. This meeting will be conducted using the City’s Zoom meeting platform. This will be the only meeting to discuss this proposal request. 

Host Procurements is inviting you to a scheduled Zoom meeting.

Topic: Host Procurements' Zoom Meeting- RFP Navigation Stabilization

Time: Jul 1, 2025 01:00 PM Mountain Time (US and Canada)

Join Zoom Meeting

https://denvergovorg.zoom.us/j/85065110433?pwd=ZA3AB2bKJdQQMKIDUbaEzVLoc6ZEpL.1

Meeting ID: 850 6511 0433

Passcode: 058790

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Questions received up to deadline to submit question in the Schedule of Events will be answered in writing per the Schedule of Events. Answers to questions from any Proposer will be provided to all Proposers.  All communications regarding this proposal shall only be through the email listed above. No communication is to be directed to any other City personnel.
          Proposers who feel they are unable to prepare and submit an electronic submittal should submit a request in writing to HOSTProcurements@denvergov.org, no later than the Question due date, for permission and instructions for submitting a hardcopy proposal. 

 (RFP) #HOST-91-2025

Link to RFP

Pre-Bid Zoom Meeting Passcode- 396063

 

Schedule of Events:

•RFP Issued – July 8th, 2025, at 10:00 AM MST

•Virtual Pre-Proposal Meeting– July 15th, 2025, at 1:00 PM MST

•Deadline to Submit Additional Questions– July 22nd, 2025, at 5:00 PM MST

•Response to Written Questions/Addendum – July 25th, 2025, at 5:00 PM MST

•Proposal Due Date – August 8th, 2025, at 5:00 PM MST

•Evaluation Period – August 14th – 21st (Tentative)

•Anticipated Award Date – September 9th, 2025 (Tentative)

RFP Background Vision and Purpose

HOST invites proposals from qualified Partners to complete the requirements outlined in this RFP. Proposals must clearly demonstrate the Proposer's capacity to meet all project requirements. Evaluation of proposals will be based exclusively on the specified criteria.

Providers may apply for one or more of the following services described

below:

Street outreach services to serve individuals and families:

The target population for street outreach includes households experiencing

homelessness who are unsheltered (living outdoors, in vehicles including RVs, or

other places not meant for human habitation). Street outreach programs are

expected to provide initial and ongoing engagement for households experiencing

unsheltered homelessness who may or may not already be connected to

community-based programs and services (e.g., day/overnight shelters, critical

services, transport, etc.) as well as intensive, housing-focused case management

services up to the point of exiting homelessness through housing/reunification,

including related data entry. This work directly supports HOST’s goals of

reducing unsheltered homelessness and creating pathways to stable housing.

Street outreach services to serve youth:

The target population for street outreach services that serve youth ages 24 and

younger. Youth experiencing homelessness who are unsheltered (living

outdoors, in vehicles including RVs, or other places not meant for human

habitation). Street outreach programs are expected to provide initial and ongoing

engagement for youth households experiencing unsheltered homelessness who

may or may not already be connected to community-based programs and

services (e.g., day/overnight shelters, critical services, transport, etc.) as well as

intensive, housing-focused case management services up to the point of exiting

homelessness through housing/reunification, including related data entry. This

work directly supports HOST’s goals of reducing unsheltered homelessness and

creating pathways to stable housing.

Community Ambassador Services:

Community Ambassador services serve households in need of hospitality and/or

safety services, public right of way cleaning services and/or households who are

experiencing homelessness. Community ambassadors will interact with all

residents and visitors in Denver and support initial outreach efforts for unhoused

households, including data related entry. Their focus will be on promoting prosocial

behavior, enhancing public safety, and ensuring that designated areas

remain clean and welcoming for everyone- unhoused households, housed

households, visitors and businesses alike. These teams will be both proactive

and responsive to community-based requests for service for hospitality inquires,

cleaning, graffiti removal, trash pick-up, and to persons experiencing

homelessness in neighborhoods, businesses, and other public and private

spaces.

Provider Expectations

HOST has the following expectations for all providers of Street Outreach, Youth

Outreach, and Community Ambassador services:

1. Designated Areas: HOST will assign specific geographic areas; these

assignments may change periodically based on operational needs. Areas

of geographic focus may include, but are not limited to, Downtown, South

Broadway, Colfax Ave. and the Quebec Corridor

2. Coordinated Schedules: HOST will work with providers to ensure there is

coverage seven days a week, including coverage during high volume

times, mornings, and evenings.

3. Responsiveness: Providers may be required to respond to 311 calls,

community referrals, and referrals from other City agencies.

4. Participation in Special Projects: Providers will be expected to support

special initiatives, including but not limited to: Severe weather outreach;

Biannual Point-in-Time (PIT) counts’, Encampment and RV/vehicle

resolution efforts; and Focused outreach in city-designated priority areas.

5. Rapid Resolution Services: Providers must offer Rapid Resolution

services during each non-emergency engagement with people

experiencing homelessness. These services may include family

reunification, one-time financial support, or other resources to support

quick and sustainable exits from homelessness.

6. Training Requirements: Providers are expected to participate in HOST sponsored

training on topics such as motivational interviewing, Rapid

Resolution, trauma-informed care, harm reduction, local service

resources, promoting pro-social behavior, and data collection practices.

At the Department of Housing Stability, we understand that racial, cultural and

linguistic representation matters in ensuring access and resource delivery for

Denver’s precariously housed and unhoused residents. We are committed to

doing the work of housing stability with a racial equity lens and embrace the

opportunity to commence this work alongside our community partners with the

shared values of making Denver an equitable place to live for all.

 

Requirements

  A. Minimum Qualifications

Agency respondents for Street Outreach Services (both individuals/families and youth

categories) must have at minimum, knowledge about best practices and prior

experiences with providing street outreach services; at least two years of experience

facilitating and working within a structure to work toward accomplishing the goals listed

above, experience developing program policies, procedures, and operations manuals,

experience working with communities to recommend improvements and implement

changes to homeless response systems; and experience taking direction from the

funder as prescribed, including but not limited to daily locations and geographic

coverage of the city.

Agency respondents for Community Ambassador Services must have at minimum,

knowledge about best practices and prior experiences with providing street outreach

services; at least two years of experience facilitating and working within a structure to

work toward accomplishing the goals listed above; experience developing program

policies, procedures, and operations manuals; experience providing communities with

safety, hospitality and cleaning services; and experience taking direction from the

funder as prescribed, including but not limited to daily locations and geographic

coverage of the city.

 

Pre-Proposal Meeting

A pre-proposal conference will be conducted the date and time listed in the Schedule on the front page of this RFP. This meeting will be conducted using the City’s Zoom meeting platform. This will be the only meeting to discuss this proposal request. 

Host Procurements is inviting you to a scheduled Zoom meeting. 

Topic: Host Procurements' Zoom Meeting Outreach RFP 

Time: Jul 15, 2025 01:00 PM Mountain Time (US and Canada)

Join Zoom Meeting

https://denvergov-org.zoom.us/j/87956848788?pwd=tQFAQX4bUcM1ofifj5LTSby9SSCEn2.1

Meeting ID: 879 5684 8788

Passcode: 396063

 

Questions received up to deadline to submit question in the Schedule of Events will be answered in writing per the Schedule of Events. Answers to questions from any Proposer will be provided to all Proposers.  All communications regarding this proposal shall only be through the email listed above. No communication is to be directed to any other City personnel.
        Proposers who feel they are unable to prepare and submit an electronic submittal should submit a request in writing to HOSTProcurements@denvergov.org, no later than the Question due date, for permission and instructions for submitting a hardcopy proposal.